Refund policy

Refund & Exchange Policy

At Outfox Entertainment, we want you to love Outfox! If you’re not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges

We accept returns and exchanges within 14 days of receiving your order, provided the following conditions are met:

✅ The game is unopened, unused, and in its original packaging.
✅ Proof of purchase (receipt or order confirmation) is provided.
✅ The item is returned in resalable condition (no damage, missing parts, or signs of use).

Once we receive and inspect your return, we’ll process a refund to your original payment method or send a replacement, depending on your preference.

Damaged or Defective Items

If your game arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery at info@outfoxthegame.com.au with:

• Your order number
• Photos of the damage/defect

We will replace defective products free of charge or offer a refund if a replacement isn’t possible.

Non-Returnable Items

We do not accept returns for:

❌ Games that have been opened or played
❌ Change of mind

Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged or defective.
• We recommend using a trackable shipping service to ensure your return reaches us safely.

Refund Processing Time

Once we receive your return, please allow 7-10 business days for your refund to be processed. Refunds will be issued to your original payment method.

How to Initiate a Return or Exchange

To start a return or exchange, email us at info@outfoxthegame.com.au with your order number and details of the issue. We’ll guide you through the next steps.

We appreciate your support and want to ensure you have the best experience with Outfox!

Need help? Contact our team at info@outfoxthegame.com.au